Do not ask only “Who will quote this?” Ask “What caused the non-renewal, and what would the next underwriter need to see differently?”
Before the account is sent in every direction, establish
- When coverage expires
- Why the carrier is not renewing
- Whether the carrier is leaving the class or the individual account
- What changed
- Which markets have already seen it
- What evidence is available
What helps
- Written notice
- Current policy
- Current loss runs
- Mod worksheet where applicable
- Payroll and classes
- Operations
- Business changes
- Market history
- Target outcome
The retail agent play
Non-renewal is an account-defense event. The earlier the producer controls the information and narrative, the more useful the specialist relationship can become.
Where this problem commonly shows up
Have a Live Account?
Tell us the state, industry and operations, premium, mod if known, and what happened. We'll help determine the next step.